VS3LEFSPRI – Incorrect Rear Leaf Spring Shims/FMVSS 126 – 2019 Mercedes-Benz Sprinter

July 27, 2020 NHTSA CAMPAIGN NUMBER: 20V426000

Incorrect Rear Leaf Spring Shims/FMVSS 126

The incorrect leaf spring shims may negatively affect vehicle handling, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V426

Manufacturer Daimler Vans USA, LLC

Components SUSPENSION

Potential Number of Units Affected 26

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The incorrect leaf spring shims may have been installed between the rear axle and the leaf springs possibly affecting the vehicle’s handling. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, “Electronic Stability Control Systems.”

 

Remedy

DVUSA will notify owners, and dealers will replace the leaf spring shims on both sides, renew the spring brackets, check the rubber buffers for wear, renewing them if necessary, and adjust the headlamps, free of charge. The manufacturer has not yet provided a schedule for recall notification. DVUSA issued owners an interim notification on September 18, 2020. The recall began October 1, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3LEFSPRI.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls

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TO:  Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE:  Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Install Leaf Spring Shims	DATE: August 4, 2020

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 

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Campaign	Campaign Desc. :		Install Leaf Spring Shims
2020080002	PDGLEFSPRI
This is to notify you of the upcoming Recall Campaign concerning the installation of the leaf spring shims on approximately 26 MY19 Mercedes-Benz and Freightliner Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “PENDING” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Mercedes-Benz Sprinter vehicles of platform 907 (VS30) on the left and right side an incorrect leaf spring shim was installed between the rear axle and the leaf springs. For the affected vehicles with the incorrect leaf spring shim mounted, it cannot be completely ruled out that there could be negative effects on the driving behavior in highly dynamic driving situations. In a worst-case scenario, this could increase the risk of a crash.
What We’re Doing	MBUSA/DVUSA will conduct a voluntary recall campaign. An authorized Mercedes-Benz or Freightliner Sprinter dealer will replace the leaf spring shims on both the left and right sides, renew the spring brackets and its screwing, check the rubber buffers for wear, replace them if necessary, and then adjust the headlamps to the new zero position.
Parts	Parts are still being verified. An additional notification will be sent when parts are available for repair.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall	26
Dealer Inventory	0
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.   Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.   Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline		An owner notification letter will be mailed in mid-September, 2020.
AOMS/SOMS		AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners		This recall may affect vehicles in your fleet. Please contact your respective MBUSA/DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred Sprinter dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 

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IMPORTANT SAFETY RECALL #2020090007

This notice applies to your vehicle, VIN:

Replace Leaf Spring Shims

NHTSA Recall #20V426

 

October, 2020

 

• A remedy is available for your vehicle.

• Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.

• This repair will be provided free of charge.

 

2020090007

WD3PE7CC0

 

Dear Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?

MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, on the left and right side, an incorrect leaf spring shim was installed between the rear axle and the leaf springs. For the affected vehicles with the incorrect leaf spring shim mounted, it cannot be completely ruled out that there could be negative effects on the driving behavior in highly dynamic driving situations. In a worst-case scenario, this could increase the risk of a crash.

 

What will your DEALER DO?

An authorized Mercedes-Benz Sprinter dealer will replace the leaf spring shims on both sides, install new spring brackets and its fasteners, check the rubber spacers for wear, replace them if necessary and then adjust the headlamps to the new zero position. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 1.5hrs, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time.

 

What should YOU DO?

For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to replace leaf spring shims under Recall Campaign # 2020090007.

You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.

 

Information for Owners

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.

 

A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

 

We apologize for any inconvenience this situation may cause you.

 

Sincerely,

 

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

 

IMPORTANT VIN:

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
FREIGHTLINER	SPRINTER (VS30)	2019
MERCEDES BENZ	SPRINTER (VS30)	2019

 

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13 Associated Documents

Recall 573 Report- Amendment 4

RCLRPT-20V426-5839.PDF 213.834KB

 

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Recall 573 Report- Amendment 1

RCLRPT-20V426-8650.PDF 213.932KB

 

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Recall 573 Report- Amendment 2

RCLRPT-20V426-1892.PDF 213.783KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V426-6003.pdf 669.108KB

 

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Recall Quarterly Report #3, 2021-2

RCLQRT-20V426-3391.PDF 211.319KB

 

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Recall 573 Report- Amendment 3

RCLRPT-20V426-4917.PDF 213.825KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V426-4377.pdf 111.3KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V426-1210.pdf 188.789KB

 

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Non Compliance Notice 573 Report

RCLRPT-20V426-3676.PDF 213.783KB

 

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Recall Acknowledgement

RCAK-20V426-4421.pdf 244.861KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V426-1857.PDF 211.243KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V426-7668.PDF 211.142KB

 

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V426-7890.PDF 211.43KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V426&docType=RCL

 

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