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November 1, 2019 NHTSA CAMPAIGN NUMBER: 19V788000
System Interprets Seat Belts as being Unlatched
The electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.
NHTSA Campaign Number: 19V788
Manufacturer Mercedes-Benz USA, LLC.
Components SEAT BELTS
Potential Number of Units Affected 29,679
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles. Although correctly fastened, the front seat belts may be inaccurately detected as being unfastened, which may cause the electric PRE-SAFE®-function and the pretensioner to be deactivated.
Remedy
MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2020020017.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Implausible Seatbelt Detection MY18-19 213, 253, 257, 290, 463 (CLS-Class, E-Class, GClass, GLC-Class, GT-Class) |
Date: March 7, 2020 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
A Mercedes-Benz AG Company
| Campaign No. : | NHTSA ID | Campaign Desc. : | Implausible Seatbelt Detection | |
| 2020020017 | 19V788 | 19P9190308 | ||
| This is to notify you of a Recall Campaign Launch involving the front seatbelt buckles on 29,720 Model Year (“MY”) 2018-2019 CLS-Class, E-Class, G-Class, GLC-Class, and GT-Class (213, 253, 257, 290, 463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on March 7, 2020 | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year 18-19 (“MY”) C-Class (205 platform), GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), GT-Class (290 platform) and G-Class (463 platform) vehicles, certain front seat belt buckles might not have been manufactured according to current production specification. In affected vehicles, a correctly latched seat belt could be erroneously detected as not latched. As a result, neither the electric PRE-SAFE ® function nor the pretensioner would be activated in the event of a crash in which the restraint systems are activated. Thus, the full effect of the restraint system could be impaired, increasing the risk of injury for the front passengers. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the relevant seat belt buckles in the affected vehicles and replace them if necessary. | |||
| Parts | Parts are available and can be ordered as necessary. Tool kits are available and will be allocated to dealers by March 6, 2020. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2018-2019 | |||
| Vehicle Model | CLS-Class, E-Class, G-Class, GLC-Class, GT-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 29,720 | |||
| Total Vehicles in DLR Inventory | 1,060 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 CLS-Class, E-Class, G-Class, GLC-Class, GT-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY18-19 CLS-Class, E-Class, GClass, GLC-Class, GT-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
Campaign No. 2020020017, March 2020
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models Various Model Year 2018-2019 Implausible Seat Belt Detection |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year 18-19 (“MY”) C-Class (205 platform), GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), GT-Class (290 platform) and G-Class (463 platform) vehicles, certain front seat belt buckles might not have been manufactured according to current production specification. In affected vehicles, a correctly latched seat belt could be erroneously detected as not latched. As a result, neither the electric PRE-SAFE ® function nor the pretensioner would be activated in the event of a crash in which the restraint systems are activated. Thus, the full effect of the restraint system could be impaired, increasing the risk of injury for the front passengers. An authorized Mercedes- Benz dealer will check the relevant seat belt buckles in the affected vehicles and replace them if necessary.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
- VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 29720 vehicles are involved.
Order No. P-RC-2020020017
Check/test procedure A
The test is to be carried out on the driver’s side and front passenger side. All doors must be closed during the test.
Test: Driver’s side seat belt buckle
- Sit on the front seat on the driver’s side and close the door.
No one may be seated on the front passenger seat during the test.
All doors must be closed.
- Start the engine.
- After the engine starts, wait until the indicator lamps in the instrument cluster go out.
- The fasten seat belts symbol (A, figure 1) is illuminated.
- The engine must be running during the entire test.
- As the first step, the correct test seat belt tongue needs to be determined.
- Insert test seat belt tongues (beginning with test seat belt tongue 1) into the driver’s side seat belt buckle in accordance with the test sequence specification (1, figure 2).
The following specification must be followed in order to find the correct test seat belt tongue.
ATTENTION: Pay attention to the insertion direction of the test seat belt tongue. The number of the test seat belt tongue must face the sitting surface of the vehicle occupant (figure 2), and the seat belt tongue must be inserted so that it is straight (not misaligned).
Test sequence specification:
- Test seat belt tongue 1 cannot be inserted ⇒ continue with test seat belt tongue 2
- Test seat belt tongue 2 cannot be inserted ⇒ continue with test seat belt tongue 3
- Test seat belt tongue 3 cannot be inserted ⇒ continue with test seat belt tongue 4
The first test seat belt tongue in this sequence that can be inserted and latch is the correct test seat belt tongue. All other test seat belt tongues are no longer relevant for testing this seat belt buckle.
Example: If test seat belt tongue 1 can be inserted, it is the correct test seat belt tongue.
Do not shut off the engine.
Figure 1 & Figure 2
- The indicator lamp (A)(figure 1) does not go out when the test is carried out using the correct driver’s side seat belt tongue: Carry out work procedure 1.
- The indicator lamp (A)(figure 1) goes out when the test is carried out using the correct driver’s side test seat belt tongue: Carry out check/test procedure B.
The findings from the check/test procedure (which tool number and result) must be recorded on the work order.
Check/test procedure B
Test: Front passenger side seat belt buckle
The engine must be running during the entire test.
- Insert seat belt (B, figure 3) into the driver’s side seat belt buckle. No one may be seated on the driver’s side during the test.
Figure 3
Figure 4
- Sit on the front seat on the front passenger side and close the door. All doors must be closed.
To begin with, the correct test seat belt tongue needs to be determined.
- Insert test seat belt tongues (beginning with test seat belt tongue 1) into the front passenger side seat belt buckle in accordance with the specification of the test sequence (1, figure 4).
The following specification must be followed in order to find the correct test seat belt tongue.
ATTENTION: Pay attention to the insertion direction of the test seat belt tongue. The number of the test seat belt tongue must face the sitting surface of the vehicle occupant (figure 4), and the seat belt tongue must be inserted so that it is straight (not misaligned).
Test sequence specification:
- Test seat belt tongue 1 cannot be inserted ⇒ continue with test seat belt tongue 2
- Test seat belt tongue 2 cannot be inserted ⇒ continue with test seat belt tongue 3
- Test seat belt tongue 3 cannot be inserted ⇒ continue with test seat belt tongue 4
The first test seat belt tongue in this sequence that can be inserted and latch is the correct test seat belt tongue. All other test seat belt tongues are no longer relevant for testing this seat belt buckle.
Example: If test seat belt tongue 1 can be inserted, it is the correct test seat belt tongue.
- The indicator lamp (A)(figure 1) does not go out when the test is carried out using the correct front passenger side seat belt tongue: Carry out work procedure 2.
- The indicator lamp (A)(figure 1) goes out when the correct front passenger side seat belt tongue is used for testing: End measure.
The findings from the check/test procedure (which tool number and result) must be recorded on the work order.
Work procedure 1
Replace the driver’s side seat belt buckle only if the indicator lamp (A) does not go out after having been tested correctly.
- Replace driver’s side seat belt buckle.
Basic data for models 205, 213, and 253 40-P-1515LW.
Basic data for models 257 and 290 AR91.40-P-1515FR.
Basic data for model 463 AR91.40-P-1515GW; AR91.40-P-1515XG.
After completing work procedure 1 you must perform Check/test procedure B.
Work procedure 2
Replace the front passenger side seat belt buckle only if the indicator lamp (A) does not go out after tested correctly.
- Replace front passenger side seat belt buckle.
Basic data for models 205, 213, and 253 AR91.40-P-1515LW.
Basic data for models 257 and 290 AR91.40-P-1515FR.
Basic data for model 463 AR91.40-P-1515GW; AR91.40-P-1515XG.
Special tools
| Quantity | Designation | Part no. |
| 1 | Tool kit | W 000 588 00 99 00 |
Primary Parts Information
| Qty. | Part Name | Part Number |
| As required | Seat belt buckle for front seat | * |
* The replacement parts must be determined according to VIN via the parts process in the Xentry Portal.
Small parts such as screws, stop nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The required small parts are taken into account in the budgeting and can be claimed.
Warranty Information With check
Operation: Check driver’s and front passenger seats seat belt buckles (02-1400)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 91 903 08 8 | 02-1400 | 0.2 |
With check and replace
Operation: Check driver’s and front passenger seats seat belt buckles (02-1400)
Replace seat belt buckle (02-1401)
Includes: Remove seat and disconnect battery ground line
| Damage Code | Operation Number | Labor Time (hrs.) |
| 91 903 08 7 | 02-1400 | 0.2 |
| 02-1401* | 0.9 |
* The operation number can be claimed for each belt buckle replaced.
Note
Operation Number labor times are subject to change
IMPORTANT SAFETY RECALL 2020020017
This notice applies to your vehicle, VIN:
Implausible Seatbelt Detection
NHTSA Recall #19V788
March, 2020
|
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 GLC-Class, E-Class, CLS-Class, AMG GT-Class Four Door, and G-Class vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | MBAG has determined that on certain MY 18-19 GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), AMG GT Four-Door (290 platform) and G-Class (463 platform) vehicles, certain front seat belt buckles might not have been manufactured according to current production specifications. In such case, a correctly latched seat belt could be erroneously detected as not latched. As a result, the electric PRE-SAFE®function and the pretensioner may not be activated in the event of a crash in which the restraint systems are activated. Thus, the electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury for the front passengers. The occupants would be made aware by both a warning symbol in the instrument cluster as well as by an acoustic signal that warns instantly at the start of the drive. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will check the relevant seat belt buckles in the affected vehicles and replace them if necessary. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be less than 2.5 hours, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz dealer at your earliest convenience. To locate authorized dealers see www.MBUSA.com/recall. Please mention you are scheduling an appointment to have the seatbelt buckles checked under Recall Campaign # 2020020017.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Implausible Seat Belt Detection MY18-19 C-Class (205 Platform), GLC-Class (253 Platform), E-Class (213 Platform), CLS-Class (257 Platform), GT-Class (290 Platform), G-Class (463 Platform) |
DATE: November 8, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Implausible Seat Belt Detection | |
| TBA | 19V788 | PEND FR SB DET | ||
| This is to notify you of a new Recall Campaign regarding the seat belt detection in 29,679 Model Year (“MY”) 18-19 C-Class (205 platform), GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), GT (290 platform) and G-Class (463 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on November 8, 2019. | ||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 18-19 C-Class (205 platform), GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), GT (290 platform) and G-Class (463 platform) vehicles, certain front seat belt buckles might not have been manufactured according to current production specification. A correctly latched seat belt could be erroneously detected as not latched. The occupants would be made aware by both a warning symbol in the instrument cluster as well as by an acoustic signal that warns instantly at the start of the drive. As a result, the electric PRE-SAFE®-function and the pretensioner may not be activated in the event of a crash in which the restraint systems are activated. Thus, the full effect of the restraint system could be impaired, increasing the risk of injury for the front passengers. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will check the relevant seat belt buckles in the affected vehicles and replace them if necessary. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2018-2019 | |||
| Vehicle Model | C-Class, GLC-Class, E-Class, CLS-Class, GT-Class, G-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 29,679 | |||
| Total Vehicles in Dealer Inventory | 1,263 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY18-19 C-Class, GLC-Class, E-Class, CLS-Class, GT-Class, G-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent MY18-19 C-Class, GLC-Class, E-Class, CLS-Class, GT-Class, G-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Implausible Seatbelt Detection
NHTSA Recall #19V788
December, 2019
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2018-2019 GLC-Class, E-Class, CLS-Class, AMG GT-Class Four Door, and GClass vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
MBAG has determined that on certain MY 18-19 GLC-Class (253 platform), E-Class (213 platform), CLS-Class (257 platform), AMG GT Four-Door (290 platform) and G-Class (463 platform) vehicles, certain front seat belt buckles might not have been manufactured according to current production specification. In such case, a correctly latched seat belt could be erroneously detected as not latched. The occupants would be made aware by both a warning symbol in the instrument cluster as well as by an acoustic signal that warns instantly at the start of the drive. As a result, the electric PRE-SAFE®-function and the pretensioner may not be activated in the event of a crash in which the restraint systems are activated. Thus, the electric PRE-SAFE®-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury for the front passengers.
To remedy this issue, as a precautionary measure, an authorized Mercedes-Benz dealer, will check the relevant seat belt buckles in the affected vehicles and replace them if necessary. Unfortunately, the parts to remedy this are currently not yet available.
We are working to obtain the necessary parts to correct this condition as quickly as possible. As parts become available, we will send you another letter asking you to take your vehicle to an authorized Mercedes-Benz dealer to have the recall completed free of charge.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter when parts are available, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-800-367-6372. A new vehicle identification number (VIN)-based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
Mercedes-Benz Part 573 Submission
Original Submitted to Portal November 1, 2019
Chronology-Only section
Supplement to Original Submission
Chronology of Defect/Noncompliance Determination
In October 2018, MBAG received complaints about securely latched seat belt buckles not being identified as such. Parts which had been retrieved from the field were reassembled into test vehicles, and MBAG was able to duplicate the complaint. The topic was communicated back to the supplier, who quickly installed a 100% End-of-Line check within their production process. A root cause for the complaint could not be identified at this point, and a taskforce was created to thoroughly analyze the issue. The analysis indicated that the geometrical dimensions of the sub-components of the seat belt buckle apparently had an impact on the described issue. MBAG and the supplier developed a check process and tool to validate this hypothesis. Through numerous tests on actual seat belt buckles, the analysis revealed that the failure could occur with seat belt buckle housings from one specific subsupplier, if the latch plate was intentionally inserted in a skewed orientation into the buckle. In late August 2019, MBAG was made aware of two VOQs that reported issues similar to the topic being investigated and similar to the issue underlying a prior recall (18V-839). MBAG explained to NHTSA at that time that the issues were distinct and attributable to components. MBAG advised NHTSA that its review of the issue, including vehicle scope, was ongoing. MBAG was able to confirm at that time that if the latch plate was originally inserted properly into the housing, it would remain properly inserted and would not later inadvertently un-latch. Ultimately, unfavorable tolerances between seat belt buckle housing of this specific sub-supplier and the belt buckle were identified as the root cause of the issue. As no significant process changes at the sub-supplier’s manufacturing process could be determined, internal vehicles from various production ranges were analyzed in combination with relevant warranty data to gain knowledge about the potentially affected vehicle population.
In parallel, production audits were conducted at the sub-supplier which revealed that a tool showing excessive abrasion had been used for a specific period of time. Based on these conclusions, the affected vehicle population was determined.
In October 2019, MBAG determined that a potential safety risk cannot be ruled out.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | AMG GT 63 | 2019 |
| MERCEDES BENZ | AMG GT 63 S | 2019 |
| MERCEDES BENZ | CLS450 | 2019 |
| MERCEDES BENZ | CLS53 | 2019 |
| MERCEDES BENZ | E300 | 2018-2019 |
| MERCEDES BENZ | E400 | 2018 |
| MERCEDES BENZ | E43 AMG | 2018 |
| MERCEDES BENZ | E450 | 2019 |
| MERCEDES BENZ | E53 | 2019 |
| MERCEDES BENZ | E63S AMG | 2018-2019 |
| MERCEDES BENZ | G550 | 2019 |
| MERCEDES BENZ | G63 | 2019 |
| MERCEDES BENZ | GLC300 | 2019 |
| MERCEDES BENZ | GLC350E | 2019 |
| MERCEDES BENZ | GLC43 AMG | 2019 |
| MERCEDES BENZ | GLC63 | 2019 |
| MERCEDES BENZ | GLC63 AMG | 2019 |
| MERCEDES BENZ | GLC63S AMG | 2018-2019 |
15 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V788-6200.pdf 171.602KB
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Recall 573 Report – Amendment 4
RCLRPT-19V788-4683.PDF 230.107KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-19V788-2491.PDF 211.152KB
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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Initial Notification Implausible Seat Belt Detection
RCMN-19V788-3568.pdf 172.634KB
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Chronology
RMISC-19V788-0553.pdf 71.209KB
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Recall 573 Report – Amendment 1
RCLRPT-19V788-5648.PDF 228.82KB
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Defect Notice 573 Report
RCLRPT-19V788-5370.PDF 228.38KB
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Recall Acknowledgement
RCAK-19V788-9505.pdf 345.001KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-19V788-4254.PDF 211.257KB
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Remedy Instructions and TSB
RCRIT-19V788-9599.pdf 218.345KB
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Recall 573 Report – Amendment 2
RCLRPT-19V788-2479.PDF 228.893KB
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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Implausible Seatbelt Detection
RCMN-19V788-0253.pdf 313.699KB
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Recall 573 Report – Amendment 3
RCLRPT-19V788-4791.PDF 228.806KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V788-3551.pdf 149.145KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-19V788-8225.PDF 211.34KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V788&docType=RCL
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset and EPB service functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API
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