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September 9, 2019 NHTSA CAMPAIGN NUMBER: 19V648000
Owner’s Manual Missing Information
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
NHTSA Campaign Number: 19V648
Manufacturer Mercedes-Benz USA, LLC.
Components EQUIPMENT
Potential Number of Units Affected 1,478
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner’s manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.”
Remedy
MBUSA will notify owners, and dealer’s will provide a supplementary owner’s manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019090005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Missing Information on Third Row Head Restraints MY20 167 (GLE-Class) |
Date: November 08, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
| Campaign No. : | NHTSA ID | Campaign Desc. : | Missing Information on Third Row Head Restraints | |
| 2019090005 | 19V648 | 19P5891103 | ||
| This is to notify you of a Recall Campaign Launch regarding missing information on third row head restraints on 1478 Model Year MY20 167 (GLE-Class) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
Affected VINs will be flagged in VMI as “OPEN” on November 08, 2019. |
||||
| Background | ||||
| Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the owner’s manuals for certain MY 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements (FMVSS 202a, S4.7.2(d)). The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. The owner’s manuals for the subject population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description, increasing the risk of injury. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. | |||
| Parts | Supplementary owner’s manual booklets are available and can be ordered as necessary. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 1478 | |||
| Total Vehicles in Dealer Inventory | 111 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. As a matter of normal service process, please check for other repair measures which might be applicable to the vehicle(s) Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. |
||||
Campaign No. 2019090005, November 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Model GLE-Class vehicles (167 platform) Model Year 2020 Add supplementary booklet to vehicle document wallet |
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the owner’s manuals for certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements (FMVSS 202a, S4.7.2(d)). The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. The owner’s manuals for the subject population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description, increasing the risk of injury. An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1478 vehicles are involved.
Order No. P-RC-2019090005
The codes correspond to:
- 847 – 3RD ROW OF SEATS.
- 12B – OPERATOR’S MANUAL AND SERVICE BOOKLET – ENGLISH USA/CAN.
Procedure
- Add supplementary booklet to vehicle document wallet.
Primary Parts Information
| Qty. | Part Name | Part Number | Estimated Replacement Rate |
| As required (1)* | SUPPL. BOOK. US ENGL USA CAN A-2020 | A 167 584 64 06 | 100% |
* The supplementary booklets must be procured through the usual replacement part ordering channels.
Warranty Information
Operation: Check operator’s manual, enclose if necessary (02-9471)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 58 911 03 7 | 02-9471 | 0.1 |
Note
Operation labor times are subject to change.
P-RC-2019090005
IMPORTANT SAFETY RECALL 2019090005
This notice applies to your vehicle, VIN:
Missing Information on 3rd Row Head Restraints
NHTSA Recall #19V648
Mercedes-Benz USA, LLC
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
November, 2019
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLE- Class vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.” Our records indicate that your vehicle is included in the affected population of vehicles.
What is the CONCERN? |
MBAG has determined that the owner’s manuals for certain MY 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints on the third row seats, as required by federal regulation. The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. However, the owner’s manuals for the subject vehicle population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description. Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to provide a supplementary owner’s manual booklet with the necessary information under Recall Campaign #2019090005.
You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. |
| Information for Owners | If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to the left.
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR- MERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and
Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Retrofit Missing Information in Owner’s Manual MY20 GLE-Class (167 Platform) |
DATE: September 17, 2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Campaign No. : | NHTSA ID | Campaign Desc. : | Retrofit Missing Information in Owner’s Manual | |
| TBA | 19V648 | PEND 167 MSG HR INF | ||
| This is to notify you of a new Recall Campaign regarding the owner’s manual for 1,478 Model Year (“MY”) 2020 GLE-Class (167 platform) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on September 17, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that the owner’s manuals for certain Model Year (“MY”) 2020 GLE-Class vehicles (167 platform) do not include information specific to the adjustment of the head restraints of the third row seats, as required by local regulatory requirements (FMVSS 202a, S4.7.2(d)). The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. The owner’s manuals for the subject population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description, increasing the risk of injury. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2020 | |||
| Vehicle Model | GLE-Class | |||
| Vehicle Populations | ||||
| Total Recall Population | 1,478 | |||
| Total Vehicles in Dealer Inventory | 162 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY20 GLE-Class vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo. Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY20 GLE-Class vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | GLE350 | 2020 |
| MERCEDES-BENZ | GLE450 | 2020 |
IMPORTANT SAFETY RECALL
This INTERIM notice applies to your vehicle, VIN:
Missing Information on 3rd Row Head Restraint
NHTSA Recall #19V648
Dear Mercedes-Benz Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that certain Model Year (“MY”) 2020 GLE-Class and GLS-Class vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.” Our records indicate that your vehicle is included in the affected population of vehicles.
What is the Concern?
DAG has determined that the owner’s manuals for certain MY 2020 GLE-Class and GLS-Class vehicles (167, X167 platform) do not include information specific to the adjustment of the head restraints on the third row seats, as required by federal regulation. The owner’s manual is intended to provide information to the occupant about the appropriate adjustment and operation of head restraints. However, the owner’s manuals for the subject vehicle population do not include a description specific to the third row seats. Occupants may not understand how to properly adjust the third row head restraints without the required description. Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
To remedy this recall issue, an authorized Mercedes-Benz dealer will provide a supplementary owner’s manual booklet with the necessary information. Unfortunately, the supplementary booklet is not yet available.
We are working to obtain the supplementary booklet as quickly as possible. When it becomes available, we will send you another letter advising you of next steps.
Should you have any concerns or questions regarding your vehicle before you receive the next recall letter, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation once parts are available, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372). A new vehicle identification number (VIN)based recall lookup tool, on our MBUSA.com website, now offers a search function that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. Please visit www.MBUSA.com/recall.
If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 days to comply with federal regulations.
If a Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this situation may cause you.
Sincerely,
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
13 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V648-3305.pdf 187.163KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V648-9269.PDF 211.234KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V648-0806.PDF 211.133KB
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Remedy Instructions and TSB
RCRIT-19V648-2241.pdf 290.254KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V648-7311.pdf 161.498KB
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Manufacturer Notices(to Dealers,etc)- Recall Campaign Launch Notification Missing Information on Third Row Head Restraints MY20 167 (GLE-Class)
RCMN-19V648-3506.pdf 398.342KB
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Recall 573 Report – Amendment 2
RCLRPT-19V648-5370.PDF 215.859KB
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Recall 573 Report – Amendment 1
RCLRPT-19V648-3034.PDF 215.869KB
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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Retrofit Missing Information in Owner’s Manual MY20 GLE-Class (167 Platform)
RCMN-19V648-8472.pdf 169.893KB
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Non-Compliance Notice 573 Report
RCLRPT-19V648-1127.PDF 215.865KB
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Recall Acknowledgement
RCAK-19V648-7989.pdf 244.753KB
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Recall 573 Report – Amendment 3
RCLRPT-19V648-5083.PDF 215.856KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V648-2007.PDF 211.322KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V648&docType=RCL
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