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July 19, 2019 NHTSA CAMPAIGN NUMBER: 19V540000
Active Brake Assist May Not Engage
An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.
NHTSA Campaign Number: 19V540
Manufacturer Mercedes-Benz USA, LLC.
Components FORWARD COLLISION AVOIDANCE
Potential Number of Units Affected 1,957
Summary
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG 4MATIC, E63S AMG Wagon 4MATIC, S450, S450 4MATIC, S560 Cabrio, S560 Coupe 4MATIC, S560, S560 4MATIC, S560 4MATIC Maybach, S63 AMG Cabrio 4MATIC, S63 AMG Coupe 4MATIC, S63 AMG 4MATIC, S65 AMG Cabrio, S65 AMG, and AMG GT53 Coupe 4MATIC vehicles, and 2020 GLC300 Coupe 4MATIC, GLE350 4MATIC, and GLE450 4MATIC vehicles equipped with the Driver Assistance Package. A software error in the radar sensor control unit may impair the functionality of the Active Brake Assist.
Remedy
MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA’s number for this recall is 2019080008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Mercedes-Benz has a Recall
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Launch Notification Update Radar Control Unit SW MY19-20 Various Models |
DATE: August 23, 2019 |
IMPORTANT RECALL CAMPAIGN UPDATE
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
| Recall Campaign Launch Notification | August 23, 2019 | |||
| Campaign No. : | NHTSA ID | Campaign Desc. : | Update Radar Control Unit SW | |
| 2019080007 | 19V540 | 19P5490318 | ||
| This is to notify you of a new Recall Campaign regarding the Active Brake Assist software on 1957 Model Year (“MY”) 2019-2020 GLE-Class (167 platform), C-Class (205 platform), E-Class/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles . The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “OPEN” on August 23, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 GLE-Class (167 platform), C-Class (205 platform), E-Class/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles with Driver Assistance Package, the radar control unit software might not meet current production specification. Due to the impaired signal matching of the radar sensor, autonomous partial or full braking might not function as intended. In this case, the vehicle’s Active Brake Assist feature for reducing or avoiding collisions could be impaired, increasing the risk of an injury or a crash. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the radar sensor control unit software on the affected vehicles. | |||
| Parts | Parts are not required as the remedy is software-based. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019-2020 | |||
| Vehicle Model | GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, and AMG GT-Class 4 Door | |||
| Vehicle Populations | ||||
| Total Recall Population | 1957 | |||
| Total Vehicles in Dealer Inventory | 417 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, or AMG GT-Class 4 Door vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 GLE-Class, C-Class, EClass/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, or AMG GT-Class 4 Door vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
Campaign No. 2019080007, August 2019
| TO: | ALL MERCEDES-BENZ CENTERS |
| SUBJECT: | Models Various Model Years 2019-2020 Updating the DISTRONIC (DTC) control unit software |
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 GLE-Class (167 platform), A-Class (177 platform), C-Class (205 platform), E-Class/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), B-Class (247 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles with Driver Assistance Package, the radar control unit software might not meet current production specification. Due to the impaired signal matching of the radar sensor, the autonomous partial or full braking might not function as intended. In this case the vehicle’s Active Brake Assist feature for reducing or avoiding collisions would be impaired, increasing the risk of an injury or a crash. As a precautionary measure, an authorized Mercedes-Benz dealer will update the radar sensor control unit software on the affected vehicles.
Prior to performing this Recall Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly.
- Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 1,963 vehicles are involved.
Order No. P-RC-2019080007
Note:
- Use DAS/Xentry 07/19 with all associated patches or higher.
- Follow the steps exactly as described in DAS/Xentry.
- Connect battery charger (battery voltage >12.5V).
- Ensure all electrical consumers are switched-off.
- In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the “precall” check list before contacting UHD
Refer to Star Diagnosis System (SDS) Best Practices Guide.
Work procedure
- Connect XENTRY Diagnosis.
- Update software control unit DISTRONIC (DTR).
- Select the menu item “Short Test View ⇒ B92/12-DISTRONIC (DTR) ⇒ Adjustments ⇒ Control Unit Update ⇒ Control Unit Software Update”.
- Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation:
Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update software control unit DISTRONIC (DTR)(02-9334)
| Damage Code | Operation Number | Labor Time (hrs.) |
| 54 903 18 8 | 02-5058 | 0.1 |
| 02-4762 | 0.1 | |
| 02-9334 | 0.1 |
Note : Operation labor times are subject to change
P-RC-2000XXXXXX
| TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services |
| RE: Recall Campaign Initial Notification Impaired Active Brake Assist MY19-20 Various Models |
DATE: July 26,2019 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
IMPORTANT SAFETY RECALL 2019080007
This notice applies to your vehicle, VIN:
Impaired Active Brake Assist
NHTSA Recall # 19V540
September, 2019
- A remedy is available for your vehicle.
- Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible.
- This repair will be provided free of charge.
Dear Mercedes-Benz Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2020 GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLSClass, and AMG GT-Class 4 Door vehicles. Our records indicate that your vehicle is included in the affected population of vehicles.
| What is the CONCERN? | DAG determined that on certain MY 2019-2020 GLE-Class (167 platform), C-Class (205 platform), EClass/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles with the Driver Assistance Package, the radar control unit software might not meet current production specification. Due to the impaired signal matching of the radar sensor, autonomous partial or full braking might not function as intended. In this case, the vehicle’s Active Brake Assist feature for reducing or avoiding collisions could be impaired, increasing the risk of an injury or a crash. |
| What will your DEALER DO? | An authorized Mercedes-Benz dealer will update the radar sensor control unit software on the affected vehicles. This service will be provided free of charge. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to 30 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized MercedesBenz dealer will also check for other repair measures which might be applicable to your vehicle and this may increase the required working time. |
| What should YOU DO? | For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbusa.com/recall. Please mention you are scheduling an appointment to update the radar sensor control unit software under Recall Campaign #2019080007.You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter. |
| Information for Owners | In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations. |
| To find the most convenient authorized MercedesBenz dealer from your smartphone, scan the QR code to the left. |
A VIN-based recall lookup tool on our MBUSA.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbusa.com/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FORMERCEDES (1-800-367-6372).
If an authorized Mercedes-Benz dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this situation may cause you.
Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328
Phone (770) 705-0600
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
| Campaign No. : | NHTSA ID | Campaign Desc. : | Impaired Active Brake Assist | |
| TBA | 19V540 | PEND ACTV BR ASST | ||
| This is to notify you of a new Recall Campaign regarding the Active Brake Assist software on 1957 Model Year (“MY”) 2019-2020 GLE-Class (167 platform), C-Class (205 platform), E-Class/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), GLC-Class (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles . The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. Affected VINs will be flagged in VMI as “PENDING” on July 26, 2019. | ||||
| Background | ||||
| Issue | Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2019-2020 GLE-Class (167 platform), C-Class (205 platform), EClass/E-Class Coupe (213/238 platform), S-Class Coupe/S-Class (217/222 platform), GLCClass (253 platform), CLS-Class (257 platform), and AMG GT-Class 4 Door (290 platform) vehicles with Driver Assistance Package, the radar control unit software might not meet current production specification. | |||
| What We’re Doing | MBUSA will conduct a voluntary recall. An authorized Mercedes-Benz dealer will update the radar sensor control unit software on the affected vehicles. | |||
| Parts | A remedy is not yet available. An additional notification will be sent once a remedy is available. | |||
| Vehicles Affected | ||||
| Vehicle Model Year(s) | 2019-2020 | |||
| Vehicle Model | GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, and AMG GT-Class 4 Door | |||
| Vehicle Populations | ||||
| Total Recall Population | 1957 | |||
| Total Vehicles in Dealer Inventory | 465 | |||
| Given this notice, it is a violation of Federal law for a dealer to sell or lease any new MY19-20 GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, or AMG GT-Class 4 Door vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Once the remedy is available, the vehicles will be flagged as “OPEN” and Work Instructions will be available in Star TekInfo Once the repair is complete, the vehicle may be sold or leased. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for car rental companies to rent new MY19-20 GLE-Class, C-Class, E-Class/E-Class Coupe, S-Class Coupe/S-Class, GLC-Class, CLS-Class, or AMG GT-Class 4 Door vehicles covered by this notification until the vehicle has been repaired. |
||||
| Next Steps/Notes | ||||
| Customer Notification Timeline | Customer letters will be mailed approximately one week after the remedy becomes available. | |||
| AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | |||
| Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | |||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. | ||||
17 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| MERCEDES BENZ | AMG GT 53 | 2019 |
| MERCEDES BENZ | C300 | 2019 |
| MERCEDES BENZ | C43 AMG | 2019 |
| MERCEDES BENZ | C63 AMG | 2019 |
| MERCEDES BENZ | CLS450 | 2019 |
| MERCEDES BENZ | CLS53 | 2019 |
| MERCEDES BENZ | E300 | 2019 |
| MERCEDES BENZ | E450 | 2019 |
| MERCEDES BENZ | E53 | 2019 |
| MERCEDES BENZ | E63S AMG | 2019 |
| MERCEDES BENZ | GLC300 | 2020 |
| MERCEDES BENZ | GLE350 | 2020 |
| MERCEDES BENZ | S450 | 2019 |
| MERCEDES BENZ | S560 | 2019 |
| MERCEDES BENZ | S63 AMG | 2019 |
| MERCEDES BENZ | S65 AMG | 2019 |
| MERCEDES-BENZ | GLE450 | 2020 |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-19V540-4373.PDF 237.788KB
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Manufacturer Notices(to Dealers,etc) – RE: Recall Campaign Initial Notification Impaired Active Brake Assist MY19-20 Various Models
RCMN-19V540-4350.pdf 169.923KB
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Recall Acknowledgement
RCAK-19V540-5981.pdf 245.164KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V540-3360.pdf 181.536KB
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Recall Quarterly Report #3, 2020-1
RCLQRT-19V540-2290.PDF 211.33KB
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Recall Quarterly Report #2, 2019-4
RCLQRT-19V540-4149.PDF 211.241KB
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Manufacturer Notices(to Dealers,etc)- RE: Recall Campaign Launch Notification Update Radar Control Unit SW MY19-20 Various Models
RCMN-19V540-2034.pdf 319.879KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-19V540-5255.PDF 237.791KB
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Remedy Instructions and TSB
RCRIT-19V540-8664.pdf 161.578KB
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Recall 573 Report – Amendment 2
RCLRPT-19V540-5478.PDF 237.829KB
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Recall Quarterly Report #1, 2019-3
RCLQRT-19V540-0164.PDF 211.142KB
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Recall Quarterly Report #4, 2020-2
RCLQRT-19V540-4996.PDF 211.438KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V540&docType=RCL
Mercedes-Benz Reprogramming
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
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*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
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- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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