Incorrect Rear Side Windows Installed – 2018-2019 Mercedes-Benz Sprinter

July 2, 2019 NHTSA CAMPAIGN NUMBER: 19V507000

Incorrect Rear Side Windows Installed

In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

 

NHTSA Campaign Number: 19V507

Manufacturer Daimler Vans USA, LLC

Components VISIBILITY

Potential Number of Units Affected 1,079

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

 

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3VERGLAS.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Vans Recalls

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TO:  Mercedes-Benz and Freightliner Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE:  Launch Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 Replace Rear-side Windows	DATE:  November, 2019

 

IMPORTANT CAMPAIGN INFORMATION

 

 

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Campaign No. :	Campaign Desc. :	Replace Rear-side Windows
2019100008	VS3VERGLAS
This is to notify you of the upcoming Recall Campaign to replace the rear-side windows on approximately 876 MY19 Sprinter vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “Open” in VMI.
Background
Issue	Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that, due to a documentation error, certain Sprinter vehicles (VS30; Platform 907) which should have been manufactured with rear side windows in laminated safety glass, were incorrectly manufactured with single-pane safety glass on single side windows in the rear on the right-hand side or on both sides. In the event of a side impact event or vehicle rollover, the fitted side windows may not fulfil the expected ejection mitigation function and occupants in the rear of the vehicle could be ejected. This could increase the risk of injuries, especially for passengers without seat belts.
What We’re Doing	An authorized Mercedes-Benz or Freightliner Sprinter dealer will replace affected side windows in single-pane safety glass with laminated safety glass.
Parts	Parts are available to be ordered.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2019
Vehicle Model	VS30 Sprinter (platform 907)
Vehicle Populations
Total Recall Population	876
Dealer Inventory	145
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline	An owner notification letter will be mailed in late January, 2020.
AOMS/SOMS	AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 

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Campaign No. 2019100008, November 2019

TO:	ALL MERCEDES-BENZ CENTERS
SUBJECT:	Model 907 (Sprinter), Model Year 2019 Replace Side Window

 

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that in certain Sprinter vehicles (model series 907), a single-pane safety glass might have been installed in the rear side windows instead of the laminated safety glass that was intended.  This may result in an increased risk of injury to vehicle occupants in the event of a side rollover, particularly vehicle occupants who have not fastened their seat belts.  An authorized Mercedes-Benz or Freightliner dealer will check the rear side windows in the affected vehicles and replace if necessary.

Prior to performing this Recall Campaign:

• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 876 vehicles are involved.

Order No. V-RC-2019100008

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Warranty Information

Operation items and work units

Operation number	Operation text	Labor Time (hrs.)	Damage Code
02 1511	Replace one side window	1.6 h	67 920 72 7
02 1512	Replace 2 side windows	3.0 h	67 920 72 7
02 1513	Replace 4 side windows	5.2 h	67 920 72 7

 

Procedure

D67.30-A001-79
1 Side window(s)	4 Side window(s)	6 Side window(s)
2 Side window(s)	5 Side window(s)	7 Side window(s)
3 Side window(s)

 

Caution	Risk of injury caused by scraping or cutting body parts on sharp vehicle parts	Always wear protective gloves when working on or near sharp and non-deburred vehicle parts. Deburr repair panels.	AS00.00-Z-0017-01A
Topical note	General notes about painting the body flange in the glazing area		AH98.00-P-9408-06A
Topical note	Notes on removal/installation of windows		AH67.10-P-1000-02RT
Topical note	Notes on carrying out repair work in the vehicle interior		AH68.00-N-0001-01S
Check
1	Check, whether the vehicle is affected by the measure.	Only the entry in the “Extended VEGA Application” (EVA) system in the “Current” tab is decisive for authorized Mercedes-Benz service partners. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary.
Replace
2.1	Replace rear right side window (1).	Model 907.745 1P as of 021618 up to 100312 with code F43 (Side windows in rear laminated glass) Model 907.745 1T as of 000156 up to 005399 with code F43 (Side windows in rear laminated glass)   See picture A   Dispose of removed side window (1) properly. Observe the applicable legal requirements and specifications of the relevant country.	AR67.30-D-2400TS
2.2	Replace side windows (2, 3) at rear left and right.	Model 907.643 1P as of 049635 up to 124633 with code F43 (Side windows in rear laminated glass)   See picture B   Dispose of removed side windows (2, 3) properly. Observe the applicable legal requirements and specifications of the relevant country.	AR67.30-D-2400TS
2.3	Replace left center, right center, rear left and rear right side windows (4, 5, 6, 7).	Model 907.645 1P as of 058365 up to 107867 with code F43 (Side windows in rear laminated glass) Model 907.647 1P as of 103982 up to 120724 with code F43 (Side windows in rear laminated glass) Model 907.655 1P as of 054351 up to 124991 with code F43 (Side windows in rear laminated glass) Model 907.657 1P as of 073138 up to 125930 with code F43 (Side windows in rear laminated glass)   See picture C   Dispose of removed side windows (4, 5, 6, 7) properly. Observe the applicable legal requirements and specifications of the relevant country.	AR67.30-D-2400TS

 

 

Parts ordering note

Designation	Quantity	Part no.
Apply 1-component adhesive	As needed	A 000 989 49 05
Rear left side window (model 907.643)	1	A 906 673 07 00
Right center side window (model 907.645/647/655/657)	1	A 906 673 10 00
Left center side window (model 907.645/647/655/657)	1	A 906 673 11 00
Rear left side window (model 907.645/647/655/657)	1	A 906 673 14 00
Rear right side window (model 907.645/647/655/657/745)	1	A 906 673 15 00
Right rear side window (model 907.643 with code D03 (Roof and rear-end doors, high version))	1	A 906 673 06 00
Right rear side window (model 907.643 except code D03 (Roof and rear-end doors, high version))	1	A 910 673 11 01

 

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TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers	FROM: Anthony Washington, Department Manager, Regulations and Certifications
RE:  Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2018-2019 Replace Rear-side Windows	DATE:  July 25, 2019

 

IMPORTANT CAMPAIGN INFORMATION

 

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Campaign No. :	Campaign Desc. :	Replace Rear-side Windows
2019070008	PDGVERGLAS
This is to notify you of the upcoming Recall Campaign to replace the rear-side windows on approximately 678 MY18-19 Sprinter vehicles.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “Pending” in VMI.
Background
Issue	Daimler AG (“DAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that, due to a documentation error, certain Sprinter vehicles (VS30; Platform 907) which should have been manufactured with rear side windows in laminated safety glass, were incorrectly manufactured with single-pane safety glass on single side windows in the rear on the right-hand side or on both sides. In the event of a side impact event or vehicle rollover, the fitted side windows may not fulfil the expected ejection mitigation function and occupants in the rear of the vehicle could be ejected. This could increase the risk of injuries, especially for passengers without seat belts.
What We’re Doing	An authorized Mercedes-Benz or Freightliner Sprinter dealer will replace affected side windows in single-pane safety glass with laminated safety glass.
Parts	Parts are still being verified. An additional notification will be sent when parts are available for repair.
Vehicles Affected
Vehicle Model Year(s)	Model Year 2018-2019
Vehicle Model	VS30 Sprinter (platform 907)
Vehicle Populations
Total Recall Population	678
Dealer Inventory	101
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY18-19 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY18-19 Sprinter vehicles covered by this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline	An owner notification letter will be mailed in early August, 2019.
AOMS/SOMS	AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners	This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer satisfaction.

 

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IMPORTANT SAFETY RECALL INTERIM NOTICE 2019070008
This notice applies to your vehicle
VIN: WD3PE7CC0
Replace Rear-side Windows
NHTSA Recall #19V507

A safety defect exists in your vehicle. Remedy parts are not yet available for your vehicle. We will contact you again once parts are available.

 

August, 2019

Dear Valued Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler AG (“DAG”), the manufacturer of Sprinter vans, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2018 – 2019 Mercedes-Benz Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

DAG has determined that, due to a documentation error, certain Mercedes-Benz Sprinter vehicles (VS30; Platform 907) which should have been manufactured with rear side windows in laminated safety glass, were incorrectly manufactured with single-pane safety glass on single side windows in the rear on the right-hand side or on both sides.  In the event of a side impact event or vehicle rollover, the fitted side windows may not fulfil the expected ejection mitigation function and occupants in the rear of the vehicle could be ejected. This could increase the risk of injuries, especially for passengers without seat belts.

We want to assure you that Daimler Vans USA is taking all necessary measures to remedy this situation for you. We are also working closely with the National Highway Traffic Safety Administration (“NHTSA”) and airbag suppliers to provide a remedy as soon as possible, and to prioritize repairs according to risk factors identified through testing. Unfortunately, replacement parts are not yet available for your vehicle, and we will contact you again once parts become available.

What should YOU do?

As soon as a suitable replacement part is available for your vehicle, we will send another letter notifying you to bring your vehicle to your local Authorized Mercedes-Benz Sprinter dealer to repair your vehicle free of charge. In the meantime, please visit www.mbvans.com/sprinter/owners-resources/recall and enter your 17 digit VIN in the VIN Look-up tool, then enter your most recent contact information. We also encourage you to sign up for recall alerts at www.nhtsa.gov/alerts.

Information for Owners

In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To enter your most recent contact information from your smartphone, scan the QR code to the left.

 

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Daimler Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328 Phone (770) 705-0600

 

IMPORTANT VIN: WD3PE7CC0

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.

 

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16 Affected Products

Vehicles

MAKE	MODEL	YEAR
FREIGHTLINER	SPRINTER 1500	2018-2019
FREIGHTLINER	SPRINTER 2500	2018-2019
FREIGHTLINER	SPRINTER 3500	2018-2019
FREIGHTLINER	SPRINTER 4500	2018-2019
MERCEDES BENZ	SPRINTER 1500	2018-2019
MERCEDES BENZ	SPRINTER 2500	2018-2019
MERCEDES BENZ	SPRINTER 3500	2018-2019
MERCEDES BENZ	SPRINTER 4500	2018-2019

 

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9 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-19V507-1617.pdf 1218.087KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V507-4238.pdf 428.101KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V507-5732.PDF 211.148KB

 

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Owner Notification Letter(Part 577)

RCONL-19V507-2588.pdf 78.51KB

 

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Defect Notice 573 Report

RCLRPT-19V507-2305.PDF 214.481KB

 

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Recall Acknowledgement

RCAK-19V507-4261.pdf 244.913KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V507-4326.PDF 211.145KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V507-5301.pdf 150.214KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V507-3422.pdf 69.167KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V507&docType=RCL

 

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