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Home • Recalls • Update Rear View Camera Software – 2019-2021 Freightliner Sprinter – 2019-2021 Mercedes-Benz Sprinter

Recalls

Update Rear View Camera Software – 2019-2021 Freightliner Sprinter – 2019-2021 Mercedes-Benz Sprinter

oemdtc May 4, 2022 No Comments

April 27, 2022 NHTSA CAMPAIGN NUMBER: 22V281000

Inoperable Rearview Camera Display/FMVSS 111

An inoperable rearview camera display reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V281

Manufacturer Daimler Vans USA, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 12,086

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed June 13, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3KOMRUE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Trucks North America Recalls


 

TO:  Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers FROM: Anthony Washington, Department Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019-2021
Update Rear View Camera Software
DATE:  May, 2022

 

IMPORTANT RECALL CAMPAIGN INFORMATION

 

Please see the attached documents related to the campaign listed above

 

 


 

Campaign No. : Campaign Desc. : Update Rear View Camera Software
2022040016p   PDGKOMRUE
This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.
Background
Issue Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image.  A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash.
What We’re Doing MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications.
Parts Software is not yet available
Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2021
Vehicle Model Sprinter VS30, Platform 907
Vehicle Populations
Total Recall 11,522
Dealer Inventory 4
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.

 

Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.

 

Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.

 

Next Steps/Notes
Customer Notification Timeline An owner notification letter to be mailed in June, 2022.
AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP.
Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction.

 


24 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER SPRINTER 1500 2019-2021
FREIGHTLINER SPRINTER 2500 2019-2021
FREIGHTLINER SPRINTER 3500 2019-2021
FREIGHTLINER SPRINTER 4500 2019-2021
MERCEDES-BENZ SPRINTER 1500 2019-2021
MERCEDES-BENZ SPRINTER 2500 2019-2021
MERCEDES-BENZ SPRINTER 3500 2019-2021
MERCEDES-BENZ SPRINTER 4500 2019-2021

 


4 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V281-3396.PDF 215.785KB

RCLRPT-22V281-3396

Recall Acknowledgement

RCAK-22V281-1483.pdf 645.229KB

RCAK-22V281-1483

Manufacturer Notices(to Dealers,etc)

RCMN-22V281-5884.pdf 712.824KB

RCMN-22V281-5884

Manufacturer Notices(to Dealers,etc)

RCMN-22V281-7463.pdf 632.093KB

RCMN-22V281-7463

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V281&docType=RCL

 


 

J2534 Pass-Thru

Update Rear View Camera Software - 2019-2021 Freightliner Sprinter - 2019-2021 Mercedes-Benz Sprinter • small light CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware
Update Rear View Camera Software - 2019-2021 Freightliner Sprinter - 2019-2021 Mercedes-Benz Sprinter • small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Rear View Camera Software - 2019-2021 Freightliner Sprinter - 2019-2021 Mercedes-Benz Sprinter • small light CarDAQ-Plus 2
Update Rear View Camera Software - 2019-2021 Freightliner Sprinter - 2019-2021 Mercedes-Benz Sprinter • small light VSI J2534 ECU Reprogrammer
Update Rear View Camera Software - 2019-2021 Freightliner Sprinter - 2019-2021 Mercedes-Benz Sprinter • small light Autel (AULMF2534) MaxiFlash Pro

 

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

www.startekinfo.com


 

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Autel MaxiCOM MK908P 2022 Car Diagnostic Scan Tool with J2534 ECU Programming/ Online Coding, Upgraded of MaxiCOM MS908S Pro/ Elite, 36+ Services, Bi-Directional Control, Full Diagnostics
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  • 🎉【ECU Programming +Same Functions as Maxisys Elite】Coming with J2534 ECU reprogramming device, Autel MK908P is competent for ECU programming specific BENZ/ BMW. EXACTLY the same functions as Autel MaxiSys Elite, making itself the most cost-effective high-end diagnostic scanner in Autel product line. Also upgraded of MS908S Pro, Autel MK908P auto scanner enjoys superior configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English).
  • 🎉【Online Functions + Active Test】: There is online coding for VW, Audi, Porsche, Benz, BMW. Online configuration for Renault is unique among diagnostic industries. Besides, Autel MK908P features Bi-Directional Control (Active Test) to request information or command an actuator to perform specific tests, like cycling the a/c clutch on and off, perform an evaporative emissions leak test and more tests to solve the specific repairing work.
  • 🎉【All-system Diagnose + 36 Service Functions】: Provided with full-systems diagnosis (ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc.). MaxiSys Pro MK908P also offers another 36+ service functions to help your repairing work faster, easier, and more professional. These service functions include immo keys/throttle/injecor coding/trans adaption/suspension/tyre retrofit/DPF/brake bleed/oil reset and more.
  • 🎉【Common + Luxury Car Makes Coverage】MK908P is designed for repairing store, thus it enjoys extensive coverage for almost all car makes. Firstly, it has a wide range of compatibility for over 80 brands in the US, Europe and Asia. Besides, you have access to the newest model with fast-release software update. Moreover, There are basic diagnostic functions and most service / special functions compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.
  • 🎉【Advanced Hardware + Reliable Service】As the advanced version of MS908P, MS908S, MS908E, MS908PS PRO, Autel MK908P runs much faster with android 4.4 OS, hexa-core processor, KitKat operating system, 2GB RAM & 64GB on-board memory, 10.1 inches LED screen ,20+ adapters and cables. 1-year free update, 12-month warranty, 30-day free return fees, 24-hour after-sales service are offered and promised.
$2,199.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API

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