Update Rear View Camera Software – 2019-2021 Mercedes-Benz Sprinter

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April 27, 2022 NHTSA CAMPAIGN NUMBER: 22V281000

Inoperable Rearview Camera Display/FMVSS 111

An inoperable rearview camera display reduces the driver’s rear view, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V281

Manufacturer Daimler Vans USA, LLC

Components BACK OVER PREVENTION

Potential Number of Units Affected 12,086

 

Summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3KOMRUE.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Daimler Trucks North America Recalls

 


May, 2022

Update Rear View Camera Software

This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans.  The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.  All affected VINs will be flagged as “PENDING” in VMI and cannot be sold.

 

Issue

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image.  A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash.

 

What We’re Doing

MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications.

 

Parts

Software is available

 

Customer Notification Timeline

An owner notification letter to be mailed in July, 2022.

 

Model 907, 910

with code FR8 (Rear view camera)

except code JB6 (Parking package with 360-degree camera)

except code JB7 (Parking Package with reversing camera)

 

Affected vehicles: Update software for reversing camera control unit (code: VS3KOMRUE, acc. no.: 54 963 19)

Model 907.### ## as of 000239 up to 364241

Affected vehicles: Update software for reversing camera control unit (code: VS3KOMRUE, acc. no.: 54 963 19)

Model 910.### ## as of 000706 up to 264200

 


Chronology :

In November 2018, MBAG launched an investigation based on customer complaints alleging the subject condition outlined above. For this purpose, component parts of affected MB vehicles were retrieved from the field and sent to the supplier for analysis. In parallel, the supplier started the development of an updated and improved software version for the rearview camera system. This new software was implemented in new vehicle production in October 2019. A further software version with additional improvements was released by the supplier and implemented in series production in June 2020.

For much of 2020, MBAG operations were severely restricted due to the COVID-19 pandemic. As operations began to resume in the second half of 2020, MBAG conducted further evaluations to identify potential rearview display malfunctions in MB vehicles, including systematic testing.

While the subject camera display condition described above could not be systematically reproduced, MBAG found that in isolated case, vehicle that had received the original software version could exhibit that display condition.

Further testing conducted by MBAG in the following months could not consistently or systematically reproduce the reported camera display malfunction. However, in late 2021, MBAG could not exclude the possibility that a deviation might be present in the rearview image software.

In early 2022, MBAG identified potentially affected vehicles and conducted detailed evaluations to determine whether the deviation might constitute a regulatory non-compliance.

On April 20th, 2022 MBAG determined that a potential non-compliance cannot be ruled out and decided to conduct a recall.

During MBAG’s analysis, only 1 case in the US were identified from November 2019 to April 2022, MBAG has not received any reports of crashes, injuries, or property damage associated with this issue.

 


24 Affected Products

Vehicles

MAKE MODEL YEAR
FREIGHTLINER SPRINTER 1500 2019-2021
FREIGHTLINER SPRINTER 2500 2019-2021
FREIGHTLINER SPRINTER 3500 2019-2021
FREIGHTLINER SPRINTER 4500 2019-2021
MERCEDES-BENZ SPRINTER 1500 2019-2021
MERCEDES-BENZ SPRINTER 2500 2019-2021
MERCEDES-BENZ SPRINTER 3500 2019-2021
MERCEDES-BENZ SPRINTER 4500 2019-2021

 


11 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-22V281-3396.PDF 215.785KB

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Recall Acknowledgement

RCAK-22V281-1483.pdf 645.229KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V281-5884.pdf 712.824KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V281-7463.pdf 632.093KB

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Recall 573 Report – June 9, 2022

RCLRPT-22V281-8528.PDF 215.792KB

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Interim Owner Notification Letter(Part 577)

RIONL-22V281-2808.pdf 136.591KB

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Interim Owner Notification Letter(Part 577)

RIONL-22V281-9212.pdf 146.603KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V281-8577.pdf 385.763KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V281-0301.pdf 200.086KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V281-0022.PDF 211.151KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V281-6225.PDF 211.253KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V281&docType=RCL

 


 

Mercedes-Benz Reprogramming

J2534 Pass-Thru

All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com

J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.

In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:

  • Windows based PC or laptop*
  • J2534 compliant interface box*1*

*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.

*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com

 

Vehicle Coverage

J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.

J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.

  • All control unit software (reprogramming calibrations) is contained within J2534 DVD media.

 

Terms and conditions

J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.

  • Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.

For pricing and additional information via the internet, please refer to the information at the beginning of this section.

 

Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light CarDAQ-Plus 3
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light Bosch Automotive Tools MTECH2 Mastertech II J2534
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light Autel (AULMF2534) MaxiFlash Pro
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light RAP2 OEM J2534 Remote Reprogramming Tool
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Update Rear View Camera Software - 2019-2021 Mercedes-Benz Sprinter | small light GODIAG J2534

 

www.startekinfo.com

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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