April 27, 2022 NHTSA CAMPAIGN NUMBER: 22V281000
Inoperable Rearview Camera Display/FMVSS 111
An inoperable rearview camera display reduces the driver’s rear view, increasing the risk of a crash.
NHTSA Campaign Number: 22V281
Manufacturer Daimler Vans USA, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 12,086
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters are expected to be mailed June 13, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA’s number for this recall is VS3KOMRUE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
TO: Mercedes-Benz Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
Re: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019-2021 Update Rear View Camera Software |
DATE: May, 2022 |
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Campaign No. : | Campaign Desc. : | Update Rear View Camera Software | |
2022040016p | PDGKOMRUE | ||
This is to notify you of an initial Recall Campaign to update the rear view camera software on approximately 11,522 MY19-21 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “PENDING” in VMI and cannot be sold. | |||
Background | |||
Issue | Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that on certain Sprinter vehicles, the display function of the rearview camera might be impaired. In some instances the rearview image might not be displayed in the central display after engaging the reverse gear. Instead, the central display would continue to display the existing screen image (e.g. navigation, radio, etc.) or display a black screen with a message warning of the inoperability of the rearview camera to display an image. There is no deactivation of the rearview camera, or frozen rearview camera image. A rearview camera image might not be available within 2.0 seconds (as required by FMVSS 111 S5.5.3) as the vehicle begins to back up, which might impair rear visibility which could increase the risk of a crash. | ||
What We’re Doing | MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the software for the rearview camera to current product specifications. | ||
Parts | Software is not yet available | ||
Vehicles Affected | |||
Vehicle Model Year(s) | Model Year 2019-2021 | ||
Vehicle Model | Sprinter VS30, Platform 907 | ||
Vehicle Populations | |||
Total Recall | 11,522 | ||
Dealer Inventory | 4 | ||
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this notification until the vehicle has been repaired.
|
|||
Next Steps/Notes | |||
Customer Notification Timeline | An owner notification letter to be mailed in June, 2022. | ||
AOMS/SOMS | AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. | ||
Rental Fleet Partners | This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet representative for further information and next steps. For repairs, please contact your preferred MBUSA dealer. | ||
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. |
24 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FREIGHTLINER | SPRINTER 1500 | 2019-2021 |
FREIGHTLINER | SPRINTER 2500 | 2019-2021 |
FREIGHTLINER | SPRINTER 3500 | 2019-2021 |
FREIGHTLINER | SPRINTER 4500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 1500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 2500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 3500 | 2019-2021 |
MERCEDES-BENZ | SPRINTER 4500 | 2019-2021 |
4 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V281-3396.PDF 215.785KB
Recall Acknowledgement
RCAK-22V281-1483.pdf 645.229KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V281-5884.pdf 712.824KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V281-7463.pdf 632.093KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V281&docType=RCL
CarDAQ-Plus – PassThru J2534 Vehicle Reflash Hardware | |
CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware | |
CarDAQ-Plus 2 | |
VSI J2534 ECU Reprogrammer | |
Autel (AULMF2534) MaxiFlash Pro |
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page of www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru User’s Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
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Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-23 / Affiliate links / Images from Amazon Product Advertising API
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